Procare Wound and Wellness PLLC
Effective Date: March 2026
Our Commitment to Your Privacy
At Procare Wound and Wellness PLLC (“Procare,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:
- Visit our website
- Request an appointment
- Use our mobile wound care services
- Communicate with us by phone, email, or SMS/text
- Participate in consultations, telehealth, or remote monitoring
By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
A. Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Mailing address
- Date of birth
- Insurance information
- Emergency contact details
B. Health & Medical Information
As a healthcare provider, we may collect protected health information (PHI), including:
- Medical history
- Wound assessments and treatment records
- Photographs of wounds (with consent)
- Medication information
- Diabetes and circulation-related information
- Telehealth and monitoring documentation
This information is handled in accordance with applicable federal and Texas healthcare privacy laws, including HIPAA.
C. SMS/Text Messaging Information
If you opt in to receive text messages, we may collect:
- Confirmation of your SMS consent
- Communication preferences
- Message history related to appointments or care
D. Website Usage Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
Provide Medical Care
- Perform wound assessments
- Develop personalized healing plans
- Deliver in-home treatment
- Monitor progress and adjust care
Appointment & Communication Management
- Schedule and confirm visits
- Send reminders
- Provide follow-up instructions
Billing & Insurance Processing
- Verify insurance coverage
- Submit claims
- Process payments
Telehealth & Monitoring
- Conduct virtual check-ins
- Document progress
- Coordinate care with other providers
Legal & Regulatory Compliance
- Meet healthcare regulatory requirements
- Respond to lawful requests
3. SMS/Text Communications
We may send SMS messages regarding:
- Appointment reminders
- Scheduling updates
- Care instructions
- Billing notifications
- Follow-up communications
Consent
You must explicitly opt in to receive SMS messages.
Opt-Out
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Message and data rates may apply.
No Marketing Sharing
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.
4. How We Share Information
We only share information when necessary and permitted by law.
With Healthcare Providers
We may coordinate with:
- Primary care physicians
- Specialists
- Surgeons
- Nursing facilities
- Hospice providers
With Service Providers
We may share limited data with trusted vendors who assist with:
- Billing
- Secure record storage
- Telehealth platforms
- IT services
These vendors are required to maintain confidentiality.
Legal Requirements
We may disclose information if required by law or to protect patient safety.
5. HIPAA & Medical Privacy
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA).
You have the right to:
- Request access to your medical records
- Request corrections to inaccurate information
- Request restrictions on certain disclosures
- Receive an accounting of disclosures
- File a complaint without fear of retaliation
6. Cookies & Website Tracking
We use cookies to:
- Improve website functionality
- Analyze traffic trends
- Enhance user experience
You may disable cookies through your browser settings, though some website features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure electronic documentation
- Encrypted communications where applicable
- Access controls for medical records
- Secure mobile documentation systems
While we strive to protect your data, no system can guarantee absolute security.
8. Your Rights & Choices
Depending on applicable law, you may:
- Access your personal information
- Request corrections
- Request deletion of non-medical data where permissible
- Withdraw consent for SMS communications
- Request communication through specific channels
9. Children’s Privacy
We do not knowingly collect information from children under 13 without verified parental or guardian consent.
10. Service Areas
We provide mobile wound care services across:
- Beaumont, Texas
- Vidor, Texas
- Southeast Texas
- Private homes
- Skilled nursing facilities
- Group homes
- Hospice settings
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Procare Wound and Wellness PLLC
📍 Texas 77662
📞 (832) 239-7790
✉ info@procarewound.net
